Simple, Transparent Pricing
Start with a free diagnosis. Choose the option that fits your needs — no hidden charges.
One-Time Fix
Best for solving a single issue quickly
- Complete resolution of your current issue
- System check to ensure everything is working properly
- Basic performance optimization
- 14 days of follow-up support for the same issue
- Clear explanation of what was fixed
Perfect if you just need immediate help with a specific problem. If new issues come up later, additional service may be required.
1-Year Protection Plan
Best value for ongoing peace of mind
- Ongoing help for multiple technical issues throughout the year
- Assistance whenever problems arise — no need to pay each time
- Help with slow performance, email, printers, and more
- Priority support for faster assistance
- Guidance to avoid scams and security risks
- Regular system health guidance
Most customers choose this plan to avoid repeated repair costs and get continuous support whenever they need it.
3-Year Complete Care
Long-term protection with maximum savings
- Everything in the 1-Year Plan
- Long-term support without worrying about renewals
- Consistent assistance for ongoing and future issues
- Faster response handling
- Periodic system check-ins and optimization guidance
Ideal for those who want long-term peace of mind and the best overall value without needing to renew every year.
Disclosure: Free diagnosis includes identifying and explaining the issue. Fixing the issue is optional and requires payment. All services are performed only after customer approval.
Our Pricing Promise
No Hidden Fees: The price you see is the price you pay. No surprise charges on your statement.
Approval Required: We never start paid work without your explicit verbal and written consent.
Free Diagnosis: We identify the problem at no cost. If you choose not to fix it, you owe us nothing.
Secure Payments: We use industry-standard encrypted payment processing for your safety.
How Much Does Tech Support Cost in the USA?
When looking for technical assistance, many people wonder, "How much does tech support cost in the USA?" The answer can vary wildly depending on the type of service, the complexity of the problem, and the provider's pricing model. At Oakstone Assist, we believe in complete transparency, which is why we offer fixed-price packages rather than confusing hourly rates.
Hourly Rates vs. Fixed Pricing
Traditional tech support companies often charge by the hour, with rates ranging from $75 to $200 per hour in major US cities. The problem with this model is that you never know the final cost until the job is done. A "simple" fix that takes longer than expected can result in a massive bill.
Oakstone Assist uses a fixed-price model. Whether a one-time fix takes 30 minutes or 3 hours, you pay the same flat fee. This removes the stress of watching the clock and ensures our technicians can focus on doing the job right, not just doing it fast.
The Value of Protection Plans
For many seniors, a one-time fix is just the beginning. Technology is constantly changing, and new questions or issues can arise at any time. This is where our 1-Year and 3-Year Protection Plans offer incredible value. Instead of paying for individual repairs, which can quickly add up, a protection plan gives you unlimited access to our expert team for a single annual fee.
When you consider that a single on-site visit from a local technician can cost upwards of $150 just for the call-out fee, our $299.99 annual plan pays for itself after just two issues. Plus, you get the added benefit of proactive guidance and security advice to help you avoid scams and malware before they become a problem.
Why Our Free Diagnosis Matters
We believe you shouldn't have to pay just to find out what's wrong. Our free diagnosis is a core part of our commitment to honesty. We'll connect to your computer, identify the root cause of your trouble, and explain it to you in plain English. Only then do you decide if you want to proceed with a paid fix. This "no-risk" approach is why thousands of seniors across the USA trust Oakstone Assist for their technical needs.
Whether you're in New York, Florida, California, or anywhere else in the United States, our remote support services are just a phone call away. We provide the same high-quality, patient assistance regardless of your location, ensuring that expert tech support is accessible to everyone.
Still Need Help? Start with a Free Diagnosis
We'll take a look at your issue and explain exactly what's going wrong. You only pay if you choose to fix it.